Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

account recovery

Paolo Sgarlata
Paolo Sgarlata
more options

I'm trying to log in for the first time in good while and I can't remember the passwords and don't know if I ever set up recovery key. I'd like to retrieve all my original contents

My main profile would be on an email address that's no longer in use -paolo@freshlookrenovations.com.au I do also have these: -paoloandcarissa@gmail.com -renosandfencing@gmail.com

I'm trying to log in for the first time in good while and I can't remember the passwords and don't know if I ever set up recovery key. I'd like to retrieve all my original contents My main profile would be on an email address that's no longer in use -paolo@freshlookrenovations.com.au I do also have these: -paoloandcarissa@gmail.com -renosandfencing@gmail.com

All Replies (1)

Konstantina Papadea
Konstantina Papadea
  • Top 25 Contributor
  • Moderator
Mozilla Staff
more options

Hi Paolo,

Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.