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Connection to IMAP server timing out

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Good day,

I'm experiencing this problem with Thunderbird for a couple of weeks, while before everything worked normally: when sending emails, the connection to imap.servermx.com times out, and as a result a copy of the message is not placed in the account folder (then I'm asked whether I want to place a copy in a local folder, and this sometimes works - though it is not what I want - and sometimes not). Also, I don't receive notifications of sent emails in my inbox.

So, just to sum up: - "Copying message to sent folder" lasts very long, and it doesn't work. Then - "Connecting to imap.servermx.com" lasts very long, and it doesn't work. - I then receive the message in the image, asking whether I want to save the message in a local folder (working randomly).

I've been travelling for a couple of days and things worked fine with the network of the hotel I've been staying at. Problems started again once I came back home.

I approached my network operator, who detected an old version of my router's firmware, and proceeded with an update. As a result, the problem disappeared, but came back today in the middle of the morning. I approached again the network operator and things look fine from their perspective.

I'd appreciate any support you could provide me with, so that I can get back to the network operator with some advice on how to possibly fix this issue.

Thank you in advance, kind regards,

Marco

Good day, I'm experiencing this problem with Thunderbird for a couple of weeks, while before everything worked normally: when sending emails, the connection to imap.servermx.com times out, and as a result a copy of the message is not placed in the account folder (then I'm asked whether I want to place a copy in a local folder, and this sometimes works - though it is not what I want - and sometimes not). Also, I don't receive notifications of sent emails in my inbox. So, just to sum up: - "Copying message to sent folder" lasts very long, and it doesn't work. Then - "Connecting to imap.servermx.com" lasts very long, and it doesn't work. - I then receive the message in the image, asking whether I want to save the message in a local folder (working randomly). I've been travelling for a couple of days and things worked fine with the network of the hotel I've been staying at. Problems started again once I came back home. I approached my network operator, who detected an old version of my router's firmware, and proceeded with an update. As a result, the problem disappeared, but came back today in the middle of the morning. I approached again the network operator and things look fine from their perspective. I'd appreciate any support you could provide me with, so that I can get back to the network operator with some advice on how to possibly fix this issue. Thank you in advance, kind regards, Marco
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