Lost all saved passwords
Hello I am facing a problem hope you can help me. I just factory reset my phone and install firefox again with my account but it didn't access or sync all my saved password.
Please help 🙏😭.
Chosen solution
Hello I am new to this( support😓 )[but using firefox since 2019] because of that I didn't saw previous question and answer. After seeing {https://support.mozilla.org/en-US/questions/1271951} this I think I also have this problem. I also was use sync as backup all the time because that always worked . But at that question I saw that if I didn't backup my password I can't recover it 😭.
But I also don't know how to backup. I tried to screenshot/copy it but because of privacy policy I couldn't.
Now I want to know if I can recover it now any way.
Read this answer in context 👍 0All Replies (4)
Hi
Do you have them in the second device that you had connected to Firefox Sync?
Chosen Solution
Hello I am new to this( support😓 )[but using firefox since 2019] because of that I didn't saw previous question and answer. After seeing {https://support.mozilla.org/en-US/questions/1271951} this I think I also have this problem. I also was use sync as backup all the time because that always worked . But at that question I saw that if I didn't backup my password I can't recover it 😭.
But I also don't know how to backup. I tried to screenshot/copy it but because of privacy policy I couldn't.
Now I want to know if I can recover it now any way.
Modified by Md.Ashraful
Hi
That previous answer still holds true. I am very sorry, but if you have not had them synced to another copy of Firefox, it will not be possible to recover them.
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.