Firefox crashes and I lose all my open windows.
Why does this happen? I was even logged in, and my tab groups are gone. Why??? Do I need to use a different browser? And Firefox has had trouble with some websites where the paying portion is not correct. However, if I go to a different browser (Chrome), the paying portion works correctly. I'm getting kinda tired of these weird things going on. Please don't offer a feature that doesn't work like grouping tabs.
Today: Can't access website. I think it is the ISP or the router. Reset the router. No luck. Tried a different device on the Wifi. Works fine. Tried a different browser. works fine. Shut down Firefox. I had 2 browser instances open with several windows in each. Could not restart firefox, as it did not close correctly. I closed the broken instance(s). opened FF again, only got one set of windows, not both sets. The other instance had a bunch of grouped windows, and the groups seem to be gone. I can recreate most of those, but had some windows with ongoing work and things I wanted to look at and now they are gone.
FF crashed when I tried to get some answer from ediblearrangements.com help.
All Replies (2)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Unfortunately, the problem was not reported as a crash. I could not get to any web page using FF. Chrome worked fine. Email worked fine. Streaming through Amazon Fire Stick -- fine. Phone -- fine. Firefox -- Infinite wait. Had to close it and reopen and all the tabs were gone, and the groups. I had logged in, and thought my groups would be saved, but apparently not. Groups don't get saved??
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