Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

I must be dense. I have one laptop where in one drive "C" everything works as far as Firefox is concerned but it has an un-fixable window error. So I did a new window installation on a 2nd drive, in fact in the same physical computer. On the new drive I installed Firefox, opened my account, clicked sync and nothing happens. I don't understand where Firefox keeps the info of the book-marks, I thought it is part of my account!?

I found some thing. In "Imported from Firefox it shows all my bookmarks on a "toolbar" list down. How do I get it up on top the way is used to be?