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Cannot install ver 139 release - Error message "Your computer must be restarted..." (ESR128toRelease)

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RDM
RDM

Receiving error message indicated in screen shot. numerous system restarts and still receive this error message Thanks

Receiving error message indicated in screen shot. numerous system restarts and still receive this error message Thanks
Attached screenshots

Modified by Wayne Mery

Chosen solution

Please delete the program directory (for Windows at "c:\Program Files\Mozilla Thunderbird” or c:\Program Files (x86)\Mozilla Thunderbird”), and reinstall.

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Wayne Mery
Wayne Mery
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Chosen Solution

Please delete the program directory (for Windows at "c:\Program Files\Mozilla Thunderbird” or c:\Program Files (x86)\Mozilla Thunderbird”), and reinstall.

Modified by Wayne Mery

RDM
RDM Question owner

Sorry. Where do I find the "program directory" and how do I reinstall? Thanks

Wayne Mery
Wayne Mery
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The location will be either "c:\Program Files\Mozilla Thunderbird” or c:\Program Files (x86)\Mozilla Thunderbird”

RDM
RDM Question owner

thanks

RDM
RDM Question owner

That worked...Many Thanks again.... Randy

Wayne Mery
Wayne Mery
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RDM,

From which version did you update to 139? 128? Or 138?

RDM
RDM Question owner

updated from version 128