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Failed to Import Saved Passward from Chrome

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  • Last reply by Denys

I recently switched to mozilla from chrome. I tried to import everything from chrome. But it could not import the saved password. Can you help me identify the cause that is preventing login details import from chrome?

I recently switched to mozilla from chrome. I tried to import everything from chrome. But it could not import the saved password. Can you help me identify the cause that is preventing login details import from chrome?

All Replies (2)

Please see the attached screenshot for more info.

Hello,

Due to recent changes in how Chrome encrypts user data on Windows, the Firefox migration wizard can no longer directly import payment methods or passwords from Chrome. However, you can still export passwords from Chrome to a CSV file and then import them into Firefox using the migration wizard or the password manager.