
Video files on msn.com
Video files won't play on the msn.com website; the same videos will play on another browser, but not on Firefox. What do setting I need to change?
Thank you.
All Replies (1)
Update Firefox: Ensure that you are using the latest version of Firefox. Go to the menu (three horizontal lines) > Help > About Firefox to check for updates.
1. Clear Cache and Cookies: Corrupted cache or cookies can cause playback issues. To clear them: ◦ Click on the menu button and go to Settings. ◦ Select Privacy & Security. ◦ Under "Cookies and Site Data," click on Clear Data. ◦ Select both "Cookies and Site Data" and "Cached Web Content," then click Clear. 2. Check Permissions: Ensure that the site has permission to play media: ◦ Click on the padlock icon in the address bar when on the MSN.com website. ◦ Check the permissions for "Autoplay" and ensure it is set to "Allow Audio and Video." 3. Disable Hardware Acceleration: Sometimes, hardware acceleration can cause playback issues: ◦ Go to Settings > General. ◦ Scroll down to the "Performance" section and uncheck "Use recommended performance settings." ◦ Uncheck "Use hardware acceleration when available." 4. Check for Extensions: Some browser extensions can interfere with video playback. Try disabling extensions: ◦ Click on the menu button and go to Add-ons and themes. ◦ Disable all extensions and try playing the video again. If it works, re-enable them one by one to identify the culprit. 5. Check Content Blocking Settings: Firefox has built-in content blocking features that may prevent videos from playing: ◦ Go to Settings > Privacy & Security. ◦ Under "Enhanced Tracking Protection," try setting it to "Standard" or "Custom" and adjust the settings to allow necessary content. 6. Try Safe Mode: Firefox's Safe Mode disables extensions and uses default settings: ◦ Click on the menu button, go to Help, and select Restart with Add-ons Disabled. ◦ Try playing the video in Safe Mode. 7. Check for Network Issues: Ensure that your internet connection is stable. Sometimes, network issues can affect video playback. 8. Reset Firefox: If none of the above steps work, you can reset Firefox to its default settings: ◦ Go to Help > Troubleshooting Information and click on Refresh Firefox.