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Hi, I just switched laptop< I no longer have my old one. I thought I'd just have log in to Firefox to recover all my information, like bookmarks and saved passwords, but now that I'm logged in, I can't find any of that. Is it possible I didn't save it? Can you help me recover it?

Thanks in advance.

Hi, I just switched laptop< I no longer have my old one. I thought I'd just have log in to Firefox to recover all my information, like bookmarks and saved passwords, but now that I'm logged in, I can't find any of that. Is it possible I didn't save it? Can you help me recover it? Thanks in advance.

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Without access to the old laptop that had the data on it sync can't do anything to sync the data. Sync isn't to be used as a backup. If one didn't backup the data properly follow Firefox FAQ on how to backup data, login, profile then there nothing more that can be done.

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