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installation

  • 8 replies
  • 1 has this problem
  • 29 views
  • Last reply by frisée

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My attempts to install Thunderbird on my new Lenovo computer always fail and end with a notice saying that the failure is due to the application being 'malformed'. I use Google as my search engine.

My old computer (also Lenovo) happily ran Thunderbird on Google.

Please help Thunderbird is by far the best email service I have used.

My attempts to install Thunderbird on my new Lenovo computer always fail and end with a notice saying that the failure is due to the application being 'malformed'. I use Google as my search engine. My old computer (also Lenovo) happily ran Thunderbird on Google. Please help Thunderbird is by far the best email service I have used.

All Replies (8)

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Please confirm that the executable installation file was downloaded from the Official Page at https://www.thunderbird.net/en-US/thunderbird/all/

Would you send a screenshot of the complete error message, please?

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As far as I know I have used the authorised Thunderbird installation procedure. The 'malformed' message panel does not permit a screen shot. The actual wording is:

"Google 400 That's an error Sever cannot process the request because it is malformed. It should not be retried. That's all we know"

It also has a sketch of a dissassembled robot

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To create a screen print, see https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem.

The error message isn't an installation error. It sounds like an issue when trying to set up a Google Mail account. Is that the stage you get to?

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This is the error message you might see when you tried to sign in with Google, same as the attached picture in the following link: https://support.mozilla.org/en-US/questions/1487655#answer-1705550

The following link might be helpful: https://support.mozilla.org/en-US/questions/1487655#answer-1705634

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I have created the screen shot. It is the same as appears on some other people's messages. How do I import it to this message?

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If Yu5tiqX9og's suggestion doesn't work, you might want to make sure that Google recognises your **new** laptop as a trusted device - which it will need to do.

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I have downloaded Google Chrome. House else can I signal my PC as a trusted device?

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john neimer said

I have downloaded Google Chrome. House else can I signal my PC as a trusted device?

Search for "google trusted device" in Google. I can't add a url without the reply being subject to a moderator check and that could delay it for hours.

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