Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Secure connection failed

Bill Hanley
Bill Hanley
more options

Trying to open my doctor's patient portal and I get a "Secure connection failed" Page. So I start Google Chrome and the website comes up like a charm. You people NEED TO GET THIS CR*P FIXED soon. As much as I hate to, I will make Chrome my default browser if this stuff continues for much longer.

Trying to open my doctor's patient portal and I get a "Secure connection failed" Page. So I start Google Chrome and the website comes up like a charm. You people NEED TO GET THIS CR*P FIXED soon. As much as I hate to, I will make Chrome my default browser if this stuff continues for much longer.

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi Bill

This support article should help:

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect

Kate Gardner
Kate Gardner
more options

Bill Hanley said
Trying to open my doctor's patient portal and I get a "Secure connection failed" Page. So I start Google Chrome and the website comes up like a charm. You people NEED TO GET THIS CR*P FIXED soon. As much as I hate to, I will make Chrome my default browser if this stuff continues for much longer.

Sounds like a Firefox issue with the site’s SSL. Try clearing cache or checking your date/time settings. But yeah, if Chrome works and this keeps happening, switching might be the easier route.