Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Twitter claiming my browser is not supported - previously stated remedies attempted with no success

  • 3 replies
  • 0 have this problem
  • Last reply by NoahSUMO

more options

Trying to get on twitter, doesn't matter how I approach it I get redirected to a page that tells me my browser is not supported. Firefox is very much still listed as a supported browser.

Went through previous help discussions about this problem. I have made firefox forget twitter completely, and I've added it as an exception to enhanced tracking, neither of which have resolved the issue. I'm still only able to get to a page telling me my browser is not supported. It was working fine two days ago.

Any other suggestions?

Trying to get on twitter, doesn't matter how I approach it I get redirected to a page that tells me my browser is not supported. Firefox is very much still listed as a supported browser. Went through previous help discussions about this problem. I have made firefox forget twitter completely, and I've added it as an exception to enhanced tracking, neither of which have resolved the issue. I'm still only able to get to a page telling me my browser is not supported. It was working fine two days ago. Any other suggestions?
Attached screenshots

All Replies (3)

more options

As to which Browser Twitter now "X" accepts is their decision and Firefox being a open source Browser with community developer support and maybe it's not what "X" wants users to use to access their site. Maybe Firefox devs can change this in the future updates but if "X" choose not to allow Firefox to access their site there's not much Firefox can change that. I use Chrome and that may be what they want users to use on their site and so far haven't had issue accessing the site. But this is my own read from this it could be different but if "X" choose to do this it's up to "X" to change that as well.

Helpful?

more options

markwarner22 said

As to which Browser Twitter now "X" accepts is their decision and Firefox being a open source Browser with community developer support and maybe it's not what "X" wants users to use to access their site. Maybe Firefox devs can change this in the future updates but if "X" choose not to allow Firefox to access their site there's not much Firefox can change that. I use Chrome and that may be what they want users to use on their site and so far haven't had issue accessing the site. But this is my own read from this it could be different but if "X" choose to do this it's up to "X" to change that as well.

Please see the attached image to see where 'X' themselves stipulate that Firefox continues to be a supported browser.

Helpful?

more options

You've done all the right steps. I even checked your useragent, which tells sites what version of Firefox you have. And it is the latest one, 131. The only things I can of think you might need to do are clear all the cache in case some Twitter files are corrupted there. https://support.mozilla.org/en-US/kb/how-clear-firefox-cache#w_clear-the-cache

Good work using the Forget feature to completely forget Twitter. That should've deleted everything related to Twitter for a fresh start. And very smart adding Twitter to Exceptions list for Enhanced Tracking Protection. As Twitter was completely usable earlier this year after Firefox's Tracking Protection Strict mode and Twitter started fighting each other.

You might also want to try disabling your addons to see if any of them are accidentally breaking Twitter. I know it seems impossible but these days since websites are constantly tweaking themselves, new conflicts can emerge out of nowhere.

Read this article: Disable or remove Add-ons

Try disabling Block Twitter Promoted 0.1.18 and Good Twitter 2.6 first. Then close Firefox and reopen it. Go see if Twitter works now. If not, return to the addons area and disable ALL the addons. Even Adblock Plus. You just never know what could be responsible for these things. If that works, you need to turn on each addon one by one, while closing & reopening Firefox each time, and go back to Twitter and see if it gets rid of that "Browser is not supported" page.

Modified by NoahSUMO

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.