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Sender name incorrect

  • 2 replies
  • 0 have this problem
  • 58 views
  • Last reply by colinfryer

colinfryer
colinfryer

Recently started using Thunderbird for three email accounts. Happy with it. I've just changed Your Name for one account, but when I send an email the old format of Your Name is shown as the sender. Can't find a way to correct that. Colin F

Recently started using Thunderbird for three email accounts. Happy with it. I've just changed Your Name for one account, but when I send an email the old format of Your Name is shown as the sender. Can't find a way to correct that. Colin F

Chosen solution

Thanks, David ... but, no - it's not a similar name. But I kept searching and realised that the old Your Name had been put into the address folders with that email address. I just deleted that, checked that I had the correct name in the address folder with that address, and all is fixed. Seems that the system was using that name from the address folder rather than the name I had put into the account details. Anyway, I'll close the question now. Colin

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All Replies (2)

david
david
  • Top 10 Contributor

Issues like this are normally where the individual has multiple accounts with the same email provider, with only small differences between them. Is the name that appears used in one of the other accounts?

colinfryer
colinfryer Question owner

Chosen Solution

Thanks, David ... but, no - it's not a similar name. But I kept searching and realised that the old Your Name had been put into the address folders with that email address. I just deleted that, checked that I had the correct name in the address folder with that address, and all is fixed. Seems that the system was using that name from the address folder rather than the name I had put into the account details. Anyway, I'll close the question now. Colin