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Help retrieve my account and password/create new one

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by david

morvoren w
morvoren w
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Afternoon to all, Please may I have some help? Years ago I had on my old laptop Mozilla that my husband (sadly passed away) had installed for me. I wish to have Mozilla again, but I can't seem to get it on new tablet/phone as is says *I already have an account* I can get no further and stuck as dont remember my password etc...HELP PLEASE. Thank you very much for any help. Pam

Afternoon to all, Please may I have some help? Years ago I had on my old laptop Mozilla that my husband (sadly passed away) had installed for me. I wish to have Mozilla again, but I can't seem to get it on new tablet/phone as is says *I already have an account* I can get no further and stuck as dont remember my password etc...HELP PLEASE. Thank you very much for any help. Pam

All Replies (1)

david
david
  • Top 10 Contributor
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I don't know if I can assist or not. Please share more information. My understanding is that Thunderbird does not run on tablets or phones, so I am confused about that statement, and also curious where you are receiving the message about having an account. My inference is that you are not attempting to install on a desktop or laptop..