Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird 128.1.0esr only work in troubleshoot mode

  • 2 replies
  • 0 have this problem
  • 15 views
  • Last reply by Wayne Mery

more options

I migrated to a new computer with Windows 11 and to the latest TB nebula. I copied the profile folders to the new system and it imported 20 years of email correctly. BUT every connections seems to hang and eventually times out. It almost looks like TB blocked by a firewall. Even checking for updates eventually times out. HOWEVER everything works fine in troubleshooting mode.

I have no add-ons installed. I have no VPNs or additional firewalls. Disabling Windows firewall entirely doesn't change anything. I tried "Make the changes and restart" with no success. I added thunderbird.exe to the exceptions to the windows firewall and even added a rule. I tried uninstalling and reinstalling.

Is there any setting related to the connection that would be different in troubleshoot mode? Apparently nobody has ever experienced this problem, I feel like I'm going insane.

I migrated to a new computer with Windows 11 and to the latest TB nebula. I copied the profile folders to the new system and it imported 20 years of email correctly. BUT every connections seems to hang and eventually times out. It almost looks like TB blocked by a firewall. Even checking for updates eventually times out. HOWEVER everything works fine in troubleshooting mode. I have no add-ons installed. I have no VPNs or additional firewalls. Disabling Windows firewall entirely doesn't change anything. I tried "Make the changes and restart" with no success. I added thunderbird.exe to the exceptions to the windows firewall and even added a rule. I tried uninstalling and reinstalling. Is there any setting related to the connection that would be different in troubleshoot mode? Apparently nobody has ever experienced this problem, I feel like I'm going insane.

All Replies (2)

more options

You can private message me the account information found at Help > Troubleshooting Information.

Please reference this support article

Helpful?

more options

Paolo,

Sorry for the delayed reply. Have you resolved your issue?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.