Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Settings

  • 4 replies
  • 0 have this problem
  • 9 views
  • Last reply by Matt

more options

Hello, When I add an account of the email mark@leadingedgeessentials.com, same configurations and all, still the Thunderbird prompt that "Cannot find settings of this email". I tried it in Outlook and its working. What is the possible issue with this?

Hello, When I add an account of the email mark@leadingedgeessentials.com, same configurations and all, still the Thunderbird prompt that "Cannot find settings of this email". I tried it in Outlook and its working. What is the possible issue with this?
Attached screenshots

All Replies (4)

more options

Generally the issue is antivirus programs that are helping you. Personally I can not make the auto configuration wizard work with the Nortons product, other offer rather patchy results. Nortons can be relied on to make sure no settings are ever detected.

You might try pressing the advanced config button and manually entering the settings for your account.

Helpful?

more options

I already disable the anti-virus but still not working. what to put in advance config?

Helpful?

more options

Hello, any response? Thank you

Helpful?

more options

Jan Paulo Pilongco said

I already disable the anti-virus but still not working. what to put in advance config?

The settings for your account. Thunderbird can't detect them, so you can actually add them

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.