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how to turn the encription indicator back to normal

  • 4 replies
  • 1 has this problem
  • 10 views
  • Last reply by bruceg921

bruceg921
bruceg921

somehow, the indicato0r on the SEND line now has a slash thru the word

somehow, the indicato0r on the SEND line now has a slash thru the word

Chosen solution

Thank you Matt for your response and its timeliness! I have never used any encryption tools. FYI, after I posted the issue I went to dinner. When I returned, the message that I wanted to send had been placed in Drafts. I looked at it there and saw the diagnostic message that the email address was not a valid one was correct. I corrected my error (I had taken the email info from a message that I received as the place to respond) and all went well: the message went out with no problem. Thank you again for your response - great service!

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Matt
Matt
  • Moderator
  • Top 10 Contributor

Have you ever used PGP encryption with Thunderbird? That icon is disabled and has a slash through it when PGP, or E2EE as it is often referred to, is simply not configured for that account.

bruceg921
bruceg921 Question owner

Thank you Matt for your response and its timeliness! I have never used any encryption tools. FYI, after I posted the issue I went to dinner. When I returned, the message that I wanted to send had been placed in Drafts. I looked at it there and saw the diagnostic message that the email address was not a valid one was correct. I corrected my error (I had taken the email info from a message that I received as the place to respond) and all went well: the message went out with no problem. Thank you again for your response - great service!

bruceg921
bruceg921 Question owner

Chosen Solution

Thank you Matt for your response and its timeliness! I have never used any encryption tools. FYI, after I posted the issue I went to dinner. When I returned, the message that I wanted to send had been placed in Drafts. I looked at it there and saw the diagnostic message that the email address was not a valid one was correct. I corrected my error (I had taken the email info from a message that I received as the place to respond) and all went well: the message went out with no problem. Thank you again for your response - great service!

bruceg921
bruceg921 Question owner

Matt: I just tried to send the message above - got an error message in reply that mention contacting you with what was called a protocol error. Just wanted to help. Thanks again.