Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost my passwords after reinstall

  • 6 replies
  • 1 has this problem
  • 30 views
  • Last reply by TyDraniu

more options

Samsung Galaxy S9 plus.

I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords?

I tried going to the Data folder, but there is only 1 folder there, "export messages", for an app that lets me print out or save existing text messages .

Help!!

Samsung Galaxy S9 plus. I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords? I tried going to the Data folder, but there is only 1 folder there, "export messages", for an app that lets me print out or save existing text messages . Help!!

All Replies (6)

more options

Hi

Have you previously synced your passwords to Firefox on a different device using Firefox Sync?

Helpful?

more options

No, I never did that.

Helpful?

more options

No, I never did that. Is that fatal?

Helpful?

more options

Hi

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

Helpful?

more options

No, I never used Sync. I am the person who needs to recover my saved passwords after having uninstalled then reinstalled Firefox.

Problem explained in the first post in this thread.

Are these saved passwords recoverable?

HELP!!

Helpful?

more options

I don't think that user data on Firefox for Android can survive reinstalling.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.