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GPO, Reg Key, Nothing works to force add/install an extension.

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  • Last reply by Mike Kaply

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I am writing from an enterprise environment and I have been directed to the community page by Mozilla support to seek answers. This approach seems somewhat unreasonable for an enterprise setting and it has led me to consider discontinuing their product within our organization. I had requested support to send me a copy of my previous correspondence as I had forgotten some details, but this request was ignored, which is disappointing.

I am skeptical about receiving the help or answers I need here. If there is a more direct line to Mozilla support, I would greatly appreciate being redirected there.

We are currently using Firefox 121.0 and are attempting to implement the Applied Epic extension. I have updated the ADMX policy.

Originally, the reg key flip I created did work but something has changed since then. See screenshot of this. I followed the guide provided at https://github.com/mozilla/policy-templates/blob/v5.5/docs/index.md, which instructed me to place the registry key in Software\Policies\Mozilla\Firefox\Extensions\Install\1. However, the guide did not specify whether this should be in HKLM or HKCU. I tried this instead, and it did not work.

I also attempted to implement the extension via GPO, but this was unsuccessful. I tried the new Extension Management system as well, but to no avail.

Here is the JSON configuration I used: {

 "AppliedEpicExtension@gmail.com": {
   "installation_mode": "force_installed",
   "install_url": "https://addons.mozilla.org/firefox/downloads/file/4143256/applied_epic_extension-3.16.3.xpi"
 }

}

Despite following the guide and trying multiple methods, none of the options seem to work. I would appreciate any guidance on what I might be doing wrong.

I am writing from an enterprise environment and I have been directed to the community page by Mozilla support to seek answers. This approach seems somewhat unreasonable for an enterprise setting and it has led me to consider discontinuing their product within our organization. I had requested support to send me a copy of my previous correspondence as I had forgotten some details, but this request was ignored, which is disappointing. I am skeptical about receiving the help or answers I need here. If there is a more direct line to Mozilla support, I would greatly appreciate being redirected there. We are currently using Firefox 121.0 and are attempting to implement the Applied Epic extension. I have updated the ADMX policy. Originally, the reg key flip I created did work but something has changed since then. See screenshot of this. I followed the guide provided at https://github.com/mozilla/policy-templates/blob/v5.5/docs/index.md, which instructed me to place the registry key in Software\Policies\Mozilla\Firefox\Extensions\Install\1. However, the guide did not specify whether this should be in HKLM or HKCU. I tried this instead, and it did not work. I also attempted to implement the extension via GPO, but this was unsuccessful. I tried the new Extension Management system as well, but to no avail. Here is the JSON configuration I used: { "AppliedEpicExtension@gmail.com": { "installation_mode": "force_installed", "install_url": "https://addons.mozilla.org/firefox/downloads/file/4143256/applied_epic_extension-3.16.3.xpi" } } Despite following the guide and trying multiple methods, none of the options seem to work. I would appreciate any guidance on what I might be doing wrong.
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Hello

about:debugging https://firefox-source-docs.mozilla.org/devtools-user/about_colon_debugging/index.html

about:debugging This Firefox Then And see, Extension identifier

Take a look https://forums.mozfr.org/viewtopic.php?p=942118#p942118

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Agent virtuel said

Hello about:debugging https://firefox-source-docs.mozilla.org/devtools-user/about_colon_debugging/index.html about:debugging This Firefox Then And see, Extension identifier Take a look https://forums.mozfr.org/viewtopic.php?p=942118#p942118

This would be helpful if I knew French. Looking over the english article leads me to no where.

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Do you see any errors when you go to about:policies in Firefox?

I would definitely recommend the ExtensionSettings route.

As far as HKCU versus HKLM, either will work, but if you put settings in both, only HKLM will be used. This is consistent with how other apps work.

Can you provide some more information on how you initially contacted "support"?

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Mike Kaply said

Do you see any errors when you go to about:policies in Firefox? I would definitely recommend the ExtensionSettings route. As far as HKCU versus HKLM, either will work, but if you put settings in both, only HKLM will be used. This is consistent with how other apps work. Can you provide some more information on how you initially contacted "support"?

Yes, there is a general error. "Invalid parameters specified for Extensions." It does not point to anything that I can tell...

Thank you for the clarification. On the reg keys.

I was on support.mozilla.org and went through the forums to find similar issues. Then the site asked if I wanted to submit an email to support, so I did. They said this in response...

"You've reached the Mozilla Support team where we primarily assist with restoring access to Mozilla accounts and subscription services such as Mozilla VPN. If you were trying to ask a question about another product such as Mozilla Thunderbird or Firefox web browser, you need to continue signing into the forum by clicking the blue "sign in" button. This will allow you to sign in to your account which is used to ask the question on the forum."

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Sorry, I got sidetracked on this one. I think it would be easier if we just worked together directly on this.

Can you email enterprise-support at mozilla.com ? That goes directly to and we can figure it out and set a call if necessary.

As far as the support team goes, yes, our paid support is for subscription services. We don't have a way to get enterprise support except through this forum or me.

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Mike Kaply said

Sorry, I got sidetracked on this one. I think it would be easier if we just worked together directly on this. Can you email enterprise-support at mozilla.com ? That goes directly to and we can figure it out and set a call if necessary. As far as the support team goes, yes, our paid support is for subscription services. We don't have a way to get enterprise support except through this forum or me.

You say to email enterprise support but then you tell me there is no way to get enterprise support so which is it? What is the email for enterprise support?

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> Can you email enterprise-support at mozilla.com ? That goes directly to me and we can figure it out and set a call if necessary.

Sorry, that wasn't clear.

There is no official enterprise support. A few years ago, we were going to introduce support so we setup an email account, but it goes directly to me for folks that are able to find it.

This is an email address, I was just trying to make it not obvious to spammers.

enterprise-support AT mozilla.com

is an email that goes directly to me (rather than giving out my personal email.

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