Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to access Thunderbird files after replacing hard drive.

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by Wayne Mery

more options

I had to replace my hard drive and now have Win 11. I still have my Thunderbird account, but I cannot access the 3000+ emails in my folders. My Thunderbird started from scratch, no history, no files. How do I access and download my saved emails and folders from before the hard drive replacement? The Geek Squad couldn't help. Keep it simple, I'm not a techie.

I had to replace my hard drive and now have Win 11. I still have my Thunderbird account, but I cannot access the 3000+ emails in my folders. My Thunderbird started from scratch, no history, no files. How do I access and download my saved emails and folders from before the hard drive replacement? The Geek Squad couldn't help. Keep it simple, I'm not a techie.

All Replies (3)

more options

Please give more information, such as whether this is a POP or IMAP account. If a POP account, and if account was set to delete from server after download, then they are probably lost. If an IMAP account, then nothing is lost and you would just need to reestablish the account. You can verify what files are still available by logging on to your email provider's website account. Of course, if you made a backup, we can help in recovering it. Thank you.

more options

Spectrum is my email provider and they delete emails after they are sent to my Thunderbird account. There are no emails at Spectrum. Once in TB I either delete or place the emails in various folders where they remain forever. I have no idea if I am POP or IMAP. I had presumed that the folders I set up and the emails I placed in those folders remained somewhere backed up in the TB "Cloud." I'm beginning to get the feeling there is no "cloud." I just tried this: https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data?redirectslug=profiles-tb&redirectlocale=en-US#w_how-do-i-find-my-profile But I can't seem to make this work. I did not make a backup of my TB email account. I'm beginning to think emails are like phone calls. Once you hang up those conversations are gone forever.

more options

> I had to replace my hard drive

If no backup, and account was not imap then you are out of luck, because pop accounts only have the messages on your local PC by default. As you say "Once you hang up those conversations are gone forever."

But Spectrum do support imap https://www.spectrum.net/support/internet/spectrum-email-server-settings