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watching video fullscreen first time

  • 14 replies
  • 1 has this problem
  • 75 views
  • Last reply by Paul

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Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

Dear Mozilla support, For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages. Attached the specs of my phone and Firefox browser. Kind regards, Rick
Attached screenshots

All Replies (14)

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Hi

Do you have any add-ons installed in Firefox for Android?

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Hi Paul, Yeah two. Privacy Badger, and Ublock oririgin. I will try to disable them and will see if the problem still occurs. Rick

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Hi

To help our developers will look into this in more detail, we will need some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent "Socorro" link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

A couple of other questions:

- How many tabs do you have open when this happens? - How many of those tabs have videos playing?

I hope that this helps.

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Hi Paul, Thank you very much.

- I disabled all addons you suggested earlier. - it differs how many tabs are open. But currently I have 12 inactive tabs (that ate open), 5 open. Even if I have less tabs open the problem still occurs. - sometime 3 videos, sometimes 1 when the browser just shuts off.

- about:crashes, gave me a log from november 18. The problem accurred als after this date.

43459954-0c9f-4380-9b21-93814fe55cbf java.lang.OutOfMemoryError: Failed to allocate a 268435472 byte allocation with 8388608 free bytes and 120MB until OOM, target footprint 150674064, growth limit 268435456


java.lang.OutOfMemoryError: Failed to allocate a 268435472 byte allocation with 8388608 free bytes and 120MB until OOM, target footprint 150674064, growth limit 268435456 at java.util.Arrays.copyOf(Arrays.java:3670) at java.io.ByteArrayOutputStream.grow(ByteArrayOutputStream.java:120) at java.io.ByteArrayOutputStream.ensureCapacity(ByteArrayOutputStream.java:95) at java.io.ByteArrayOutputStream.write(ByteArrayOutputStream.java:156) at kotlin.io.ByteStreamsKt.copyTo(IOStreams.kt:17) at kotlin.io.ByteStreamsKt.readBytes(IOStreams.kt:21) at mozilla.components.browser.icons.loader.HttpIconLoaderKt$toIconLoaderResult$1.invoke(HttpIconLoader.kt:10) at mozilla.components.concept.fetch.Response$Body.useStream(Response.kt:8) at mozilla.components.browser.icons.loader.HttpIconLoader.internalLoad(HttpIconLoader.kt:83) at mozilla.components.browser.icons.loader.HttpIconLoader.load(HttpIconLoader.kt:26) at mozilla.components.browser.icons.BrowserIconsKt.access$load(BrowserIcons.kt:61) at mozilla.components.browser.icons.BrowserIcons$loadIconInternalAsync$1.invokeSuspend(BrowserIcons.kt:92) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:112) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1137) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637) at java.lang.Thread.run(Thread.java:1012) Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@3f783d2, Dispatchers.IO]

Kind regards Rick

P.s. it is weird I cannot find any errors. I can maybe also make a screenrecording of it. Let me know if that is needed and where I can send it to.

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Please can you share the address of the website that opens when you view that crash report.

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https://m.youtube.com/ https://www.vi.nl/ https://www.espn.nl/

But I think its not a specific website. Also the video continues playing while the browser collapses (get's minimized).

Kind regards, Rick

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Hi Rick

When you select the "Socorro" link on the crashes page, a new website opens that has the details of the trash. Please can you share the link to that page.

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Hi

Please can you check for updates to Firefox for Android. We have release version 120.1 that may resolve the issue that you are experiencing.

Modified by Paul

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Hi Paul, Thank you very much for letting me know. I tried to reproduce the problem last few days. But it did not occur. Now I updated to the latest version as you suggested. I will let you know if the problem occurs again in the next days.

Kind regards, Rick

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Thank you for letting us know.

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Dear Paul,

I just tested again with youtube and now it happened (I think it happens randomly). The "socorro" link I only receive is the one I posted before (see above). Attached a screenshot what I see in the tabs.

I just updated firefox.

Kind regards, Rick

Modified by rickhekman

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That you for your update, very glad to hear that it is working now.

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Paul, It it not working...

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Please can you share the link (not the text) for that Socorro crash report.

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