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Firefox won't load any website, not even config.

  • 4 replies
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  • 32 views
  • Last reply by Paul

Mcmanybucks
Mcmanybucks
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I'm on Android 11, Oxygen 11.0.13.BE.89BA

Whenever I open up Firefox and enter a website or a google search nothing happens.

No loading screen, no crash, just nothing.

Uninstalling it and reinstalling it works once, but then the second time I open Firefox I'm back to the same issue.


Google Chrome works just fine, and I'm not having any issues related to data or wifi.

I'm on Android 11, Oxygen 11.0.13.BE.89BA Whenever I open up Firefox and enter a website or a google search nothing happens. No loading screen, no crash, just nothing. Uninstalling it and reinstalling it works once, but then the second time I open Firefox I'm back to the same issue. Google Chrome works just fine, and I'm not having any issues related to data or wifi.

All Replies (4)

Paul
Paul
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Hi

We are currently looking into this issue and would appreciate your help in trying to establish what is happening.

Did you access Firefox for Android from the icon or from a link from another app?

Did you have tabs open already?

Without giving specifics, what type of sites were you looking at? Mainly text based or YouTube with lots of videos?

Would you be interested in working with our developers to look into this further?

Mcmanybucks
Mcmanybucks Question owner
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I accessed it from the application icon in my apps drawer.

No tabs open, I tried to access sites like Google, Wikipedia etc.

I'll try to help to the best of my ability.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Hi Mcmanybucks, there is a bug on file with the developers that has quite a list of questions:

https://bugzilla.mozilla.org/show_bug.cgi?id=1840665#c26

Some of the steps are more technical than others, but as much as you can contribute may be helpful. If you do not want to set up a Bugzilla account, you could paste the NON-PERSONAL parts here (please carefully review before posting to ensure you aren't sharing sensitive data). You also can see what others are reporting in the bug in case that sheds any light on the problem or possible workarounds.

Paul
Paul
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Hi

Thank you for your patience while we have been working to look into and resolve this issue.

Please look out for an update from the Google Play store for Firefox for Android version 115.0.1 that we believe should resolve the issue that you have been experiencing. If you see any further issues similar to this, please reply here and we can look into this further for you.