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Android app unusable

  • 15 replies
  • 0 have this problem
  • 190 views
  • Last reply by Killian

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Just like many people here and in the Play Store reviews, the Firefox app stopped working for me since about a week. When I type something in the search bar or when I open a link from an external app, the page does not load and stays blank. Sending links from another device also does not work.

Does anyone know if developpers are aware of the issue ? I could not find an entry on bugzilla.

About firefox screenshot below. My phone is running on Android 12.

Copy of a reply I posted in someone's question about the same issue:

Same problem for me.

I first had this issue with 114.

After updating to 114.1.1, the issue was fixed for a few hours but came back.

Updating 114.2.0 didn't change anything...

Just like many people here and in the Play Store reviews, the Firefox app stopped working for me since about a week. When I type something in the search bar or when I open a link from an external app, the page does not load and stays blank. Sending links from another device also does not work. Does anyone know if developpers are aware of the issue ? I could not find an entry on bugzilla. About firefox screenshot below. My phone is running on Android 12. Copy of a reply I posted in someone's question about the same issue: ''Same problem for me.'' ''I first had this issue with 114.'' ''After updating to 114.1.1, the issue was fixed for a few hours but came back.'' ''Updating 114.2.0 didn't change anything...''
Attached screenshots

Modified by Killian

Chosen solution

Hi

Thank you for your patience while we have been working to look into and resolve this issue.

Please look out for an update from the Google Play store for Firefox for Android version 115.0.1 that we believe should resolve the issue that you have been experiencing. If you see any further issues similar to this, please reply here and we can look into this further for you.

Read this answer in context 👍 1

All Replies (15)

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Hi

Does switching between two tabs fix the problem?

Does switching to another app and then back to Firefox for Android fix the problem?

Do they have Android dark mode enabled?

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Paul said

Hi Does switching between two tabs fix the problem? Does switching to another app and then back to Firefox for Android fix the problem? Do they have Android dark mode enabled?

Thank you for the response.

  • No it doesn't. Using private tabs doesn't work either.
  • No, it doesn't change anything.
  • Yes most of my apps have dark mode enabled (including Firefox). I switched Firefox and Twitter to light mode to see if changed anything but it didn't.

Modified by Killian

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Thank you.

Would it be possible for you to install the Beta version from the Google Play store? Does the same thing happen there?

(Your data will stay in the Release copy and both are treated as separate apps on your device.)

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Using the Beta version seems to work great!

I can search directly on the app, connect to my Firefox account, and send tabs to other devices. Making the Beta version the default browser app on the phone also fixes the issue of links not opening in other apps. I managed to retrieve the open tabs in the Release version too.

Thank you for the suggestion, and sorry for the late first reply, I somehow missed the notification email.

I'll be using the Beta version for now, let's hope the Release version gets fixed soon nonetheless.

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Great to hear that Beta is working, but hopefully we can get you back on the more stable Release version soon.

If you have a similar issue with Beta, please can you let me know as soon as possible as that could help us to understand what is happening in the Release version.

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Yes, I agree that it would be best.

Of course, no problem. I'll also check if the Release version starts working again once an update is pushed.

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If you're experiencing issues with an Android app that renders it unusable, here are some general troubleshooting steps you can try:

Restart your device: A simple restart can often resolve minor software glitches. Turn off your Android device, wait for a few seconds, and then turn it back on.

Clear app cache and data: Go to your device's Settings, find the Apps or Application Manager section, locate the problematic app, and tap on it. Inside the app's settings, you'll typically find options to clear the app's cache and data. Clearing the cache can help resolve temporary issues, while clearing data will reset the app to its initial state. Note that clearing data may remove any saved preferences or sign-in information, so use this option with caution.

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techguy150 said

If you're experiencing issues with an Android app that renders it unusable, here are some general troubleshooting steps you can try: Restart your device: A simple restart can often resolve minor software glitches. Turn off your Android device, wait for a few seconds, and then turn it back on. Clear app cache and data: Go to your device's Settings, find the Apps or Application Manager section, locate the problematic app, and tap on it. Inside the app's settings, you'll typically find options to clear the app's cache and data. Clearing the cache can help resolve temporary issues, while clearing data will reset the app to its initial state. Note that clearing data may remove any saved preferences or sign-in information, so use this option with caution.

Thank you for these suggestions.

Before posting here I already did restart my phone, manually turn off the app and cleared the cache (but not the data, because as you mentioned, I didn't want to lose my info and open tabs). I should've included that into the original post.

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We have flagged this issue to our developers who have opened the following bug. Please feel free to follow progress on this issue and add comments to:

https://bugzilla.mozilla.org/show_bug.cgi?id=1840665

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Paul said

We have flagged this issue to our developers who have opened the following bug. Please feel free to follow progress on this issue and add comments to: https://bugzilla.mozilla.org/show_bug.cgi?id=1840665

Thanks for letting me know!

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No problem. Please follow that bug report for updates.

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Chosen Solution

Hi

Thank you for your patience while we have been working to look into and resolve this issue.

Please look out for an update from the Google Play store for Firefox for Android version 115.0.1 that we believe should resolve the issue that you have been experiencing. If you see any further issues similar to this, please reply here and we can look into this further for you.

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Hello,

Thank you for the heads up about the update. Version 115.0.1 indeed solved the issues I was experiencing. I set it back as the default browser app but I'll keep the Beta Version installed if something similar were to happen again.

Now that the issues have been resolved, do I need to "close" this thread ? (And if yes, how ?)

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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

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I've selected your answer about the 115 upgrade, because using the Beta Version is more of a workaround in my opinion.

Thanks again for all your help!