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error when adding a new mobile device

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unable to add a new Android mobile (Pixel 7 Pro) as a device to my account.

Pixel 7 Pro: Android 13 Mobile Firefox: 107.2.0

MacBookPro: MacOS Ventura Version 13.0.1 (22A400) Firefox: 107.0.1 (64-bit)

500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix.

unable to add a new Android mobile (Pixel 7 Pro) as a device to my account. Pixel 7 Pro: Android 13 Mobile Firefox: 107.2.0 MacBookPro: MacOS Ventura Version 13.0.1 (22A400) Firefox: 107.0.1 (64-bit) 500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix.

All Replies (2)

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Hi

Please can you leave it 24 hours and try again. That error code suggests that there was a small issue at our end that I hope is now resolved.

Helpful?

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i have not tried since Friday... just tried again... same error.

there has to be something you can do to help me.


500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix.

Helpful?

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