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Emails in my Inbox self delete.

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  • Last reply by Toad-Hall

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Emails in my Inbox self delete.

Please can I have a fix from an expert instead of relying on amateurs to find a work around.

Emails in my Inbox self delete. Please can I have a fix from an expert instead of relying on amateurs to find a work around.

Modified by Wayne Mery

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Is this about the same issue as you reported 5 years ago, and never responded to https://support.mozilla.org/en-US/questions/1160482 ?

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Yes, it is the same problem. I did respond but I didn't get a usable reply last time. All I got was the suggestion, from Bruce A Johnson, that I open up my computer to him. Why would I do that to a complete stranger?

It would make far more sense if an expert from Thunderbird answered officially.

As I think Isaid last time, as far as I am aware, I have all my Inbox emails starred, which should mean that they are never deleted.

I hope you have a more sensible solution.

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The best place to start is what Bruce mentioned https://support.mozilla.org/en-US/questions/1160482#answer-971583

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As I said, why would I open up my computer to a complete stranger.

Thunderbird appears to be completely ducking the issue and not helping at all. Doesn't it have expert staff?

You make it very difficult to contact you as it is. Your email comes from a "no reply" box.

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I never asked to be on your computer. The information at https://support.mozilla.org/en-US/questions/1160482#answer-971583 doesn't mention going on your computer.

DWe need to knw how your email is configured. That information is at Help > More Troubleshooting Information. If you can't provide that then there is nothing else to be done here.

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I didn't say that you did. It was someone called Bruce A Johnson who did - someone I didn't know.

We are obviously going round in circles, so please can I start again. Please tell me what you need to know - in layman's language please!

Thank you.

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1. Do Help > More Troubleshooting Information. 2. Click the "Copy text to clipboard" button. Do not check the box "Include account names" 3. paste (Ctrl-V) the text into your response here. 4. Delete everything below "Graphics"

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Thanks for your reply.

I found my around what you said but when I tried to delete all below Graphics, it wouldn't delete, either prior to the clipboard or in my response.

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There was also a message saying there were too many characters, over 10,000.

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Paste the copied text into some text editor and trim what is below "Graphics", then take that and paste it in here.

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I may have to send this in 2 or more pieces.


Diagnose issues Try clearing the startup cache Troubleshooting Information This page contains technical information that might be useful when you’re trying to solve a problem. If you are looking for answers to common questions about Thunderbird, check out our support web site. Include account names (possibly identifying information) Application Basics Name Thunderbird Version 102.3.0 Build ID 20220914215727 Distribution ID Update Folder C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\8216C80C92C4E828 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.3.0 OS Windows_NT 10.0 19043 Application Binary C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe Profile Folder (Local drive) Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Third-party Modules about:third-party Launcher Process Enabled Multiprocess Windows 0/0 Fission Windows 0/0 Enabled by default Remote Processes 2 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Memory Size (RAM) 7.9 GB Disk Space Available 138 GB Profiles about:profiles Telemetry Data about:telemetry Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (imap) mail.btinternet.com:993 SSL/TLS Normal password mail.btinternet.com:465 SSL/TLS Normal password true account2 (none) Local Folders None Normal password Calendar Settings Home Name Value Name Type storage Disabled Username URI Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id1 iMIP Disabled iMIP Account Organiser Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Chat Accounts ID Protocol Actions Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports Remote Processes Type Count Web Content 1 / 8 GPU 1 Add-ons Name Type Version Enabled ID British English Dictionary (Marco Pinto) dictionary 3.1.2 true marcoagpinto@mail.telepac.pt Amazon.co.uk extension 1.1 true amazon@search.mozilla.org Bing extension 1.0 true bing@search.mozilla.org Chambers (UK) extension 1.0 true chambers-en-GB@search.mozilla.org DuckDuckGo extension 1.0 true ddg@search.mozilla.org Google extension 1.0 true google@search.mozilla.org Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org Security Software Type Name Antivirus BullGuard Antivirus Antispyware Firewall BullGuard Firewall;Windows Firewall Graphics Features Compositing WebRender Asynchronous Pan/Zoom wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1 WebGL 1 Driver Renderer Google Inc. (Intel) -- ANGLE (Intel, Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.101.1339) WebGL 1 Driver Version OpenGL ES 2.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d) WebGL 1 Driver Extensions GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture

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WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1 WebGL 2 Driver Renderer Google Inc. (Intel) -- ANGLE (Intel, Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.101.1339) WebGL 2 Driver Version OpenGL ES 3.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d) WebGL 2 Driver Extensions GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear 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(UI Process) skia AzureFallbackCanvasBackend (UI Process) skia CMSOutputProfile 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In Thunderbird you have created a BT Imap account. Imap accounts can only display whatever is displayed on the server which you can also access via webmail account. This is not Thunderbird quirk, all imap accounts behave the same.

If you accessed the webmail account via a browser and deleted email, then they would get deleted from Thunderbird when it connects to server because they do not exist.

If you have another device like a laptop or phone which is accessing the server via imap and you delete emails using that other device then emails get deleted off server and same as above - they do not exist.

If you have another device accessing the server but this time it has been set up as a pop account. It is possible that pop mail account has not been set up to leave emails on the server, so as they get downloaded to pop account - they are also being deleted off the server.

It may also be possible you previously were using another email client on your computer and it is still operating in the background - I did come across a case where someone had emails disappearing only to find out that Outlook was still working in the background and it has a pop account.

Please check out what I had mentioned to see if this applies to your situation.

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I use BT and they do not auto delete from Inbox unless you have a setting or are using various methods to access emails. Please confirm - do you have more than one device connecting to server eg: laptop, desktop, phone ? Are all devices using imap or are any accessing using pop ? If one is using pop is it set up to leave messages on server and never delete when you delete? If you delete an email via webmail or any other imap account accessed by any other device, it will delete off server and thus will disappear from all imap accounts ? Did you find this was occurring ? Have you ever used another email client? If yes, have you checked to see if it is still running in the background?

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Hello,

Thank you for your replies. I am rather mystified as I thought that, having sent you the troubleshooting details, you would be able to analyse them and point out where I needed to change any settings. I do not know what is meant by imap or pop.

However, to try and answer your questions. I do not have a tablet or a laptop but I do have a mobile phone (not a smart phone) on which, somehow, my emails appear. I do not read them there as I rely on my desktop. I only switch the phone on if I am going out in case of emergency.

I never go to the BT site.

I used to use Outlook Express but, when Microsoft stopped supporting it, I switched to Thunderbird as it was almost the same, allowing me to have lots of sub-folders. I do not know how I would check if OE was still there.

I hope that helps.

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It is now a fortnight since I replied to your questions. Do I assume that you cannot solve the problem? The same thing happened this afternoon. At 13.40 I sent an email and all my current emails were in the Inbox, but now at 14.35 several had disappeared. Luckily, as I had starred them, they were easily found in the Deleted box and I could retrieve them.

Your assistance would be greatly appreciated.

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re :. I do not know what is meant by imap or pop.

The setting information you provided says the BT mail account set up in Thunderbird is set up as an imap mail account.

An Imap mail account will have the same folders as you see when you view the webmail account via the BT login using a browser.

All folders in an Imap mail account synchronise with the folders on the server and can only display what is on the server in those folders.

It means you can use several devices eg: laptop, phone, desktop etc and if all of them have mail accounts for same email address and set up as Imap you will see identical folders and emails both received and sent - it will be exactly the same if you access the webmail account directly. It also means if you delete any email via any of those imap accounts the email is set as deleted on the server and so will get deleted from all imap accounts automatically. Email will display in the Trash/Deleted folder in all imap accounts.

So in effect, emails are stored on the server. The imap account may have a downloaded copy or only a downloaded headers and emails are downloaded to a cache when selected to facilitate viewing, but as all folders synchronise with the server folder, the imap folders should not be regarded as a truely independent copy on your computer. But the copy is good enough to allow you to create a backup of your profile to a location elsewhere like an external harddrive or cloud facility or even another location on your computer.

A Pop account can only access the server Inbox and download emails into the pop account Inbox. If the pop account is set up to 'Leave messages on server' then the server will not automatically delete them when the pop download occurs. The folders in a pop account may not be the same as seen on server. There is no synchronisation of folders meaning the copy of downloaded emails in the pop account is an independent copy on your computer. It does mean if the server thinks an incoming email is junk and moves it into the server Junk/Spam folder then a pop account will not know about it because it can only access the server Inbox.

There are pros and cons for both types of mail account. Either way a backup especially prior to a major update in Thunderbird is recommended.

re : I do not know how I would check if OE was still there.

If you have OE still installed and it is auto working in the background then it may be listed in the 'Task Manager'. How to access Task Manager: Right click on the bottom Task Bar and select 'Task Manager' It opens in a new window. 'Processes' tab will list apps currently open and also any background services that operate. 'App History' will list the resource history since the date it mentions. The 'Startup' tab will list programs initially set up to start when comuter starts although some may be enabled and others disabled.

Do you see any mention of Outlook Express in any of these tabs?

How to locate Outlook Express program and uninstall it: In Windows search type: Programs select: 'Add or Remove Programs' Scroll down through list to see if OE is mentioned. If yes, select it and click on 'Uninstall'

Alternative: In search type: Control Panel Select 'Control Panel' If view is small or large icons then select 'Programs and Features' If view is 'Category' then under 'Programs' select 'Uninstall a Program' Look for OutLook Express, select it and click on 'Uninstall'


re : At 13.40 I sent an email and all my current emails were in the Inbox, but now at 14.35 several had disappeared.

If you switched on your phone between those times, then it is likely the phone is set up as pop and it has downloaded emails and popped them off server. In which case you need to check the server settings on phone, if the phone Mail setup is using pop then you need to access the account settings and set to 'Leave messages on server'.

AS your computer was probably running during this time - if OE did connect with server and the account in OE was a pop account then it may have downloaded emails and popped them off the server. You may discover some information in the Task Manager as mentioned above.

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