Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Secure Library Failure

  • 2 replies
  • 0 have this problem
  • 5 views
  • Last reply by nancy

nancy
nancy
more options

We have 8 computers all running thunderbird with no issues accessing the general - same email accounts. One of our computers last week suddenly would not allow the user to send an email. a box pops up : Send Message Error: ' Sending the message failed. "Secure Library Failure" the configuration related to the smtp.xxxxxx.com must be corrected.' We have looked and compared the settings to the other computers and all matches perfectly. We are able to receive emails, but he still cannot send. I remember that at one point TB required you to enter a PW for the outbound account- but can't find that in the new version, and nothing pops up to require it. Any suggestions?

We have 8 computers all running thunderbird with no issues accessing the general - same email accounts. One of our computers last week suddenly would not allow the user to send an email. a box pops up : Send Message Error: '''''' Sending the message failed. "Secure Library Failure" the configuration related to the smtp.xxxxxx.com must be corrected.'''''' We have looked and compared the settings to the other computers and all matches perfectly. We are able to receive emails, but he still cannot send. I remember that at one point TB required you to enter a PW for the outbound account- but can't find that in the new version, and nothing pops up to require it. Any suggestions?

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

you know posting server names does help us help you.

however I suggest you look in outing server (SMTP) for your settings to compare between machines.

nancy
nancy Question owner
more options

its smtp.onlineagency.com We have matched all info in the SMTP profile as well