All information vanishes when I attempt to use firefox
When I load Firefox, everything appear for a second and then a lot of the information just disappears.
This includes all links when i search for anything. Basically no content appears.
I have tried everything in this list:
https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#firefox:mac:fx99
Any ideas please.
All Replies (9)
URL and error screenshot? That way others can replicate or verify the issue is site or browser.
i thought i did upload one ? strange will try and upload again ? i am attaching image below but it just say uploading...
In terms of URL ? it's on google at the home. anything i search.
a. i can't even type into a search bar (as the text doesn't appear) b. when i search any term no links no text, nothing appears
https://www.dropbox.com/s/aflt9nrkvvxznb8/Screenshot%202022-07-13%20at%2014.12.40.png?dl=0
https://www.dropbox.com/s/4bxtz3iapw3rqlr/Screenshot%202022-07-13%20at%2014.38.27.png?dl=0
this is when i attempt to search using google and when i actually enter google.co.uk into firefox
(i don't know why it wont allow me to add a screen shot) ? ^^ see link above
Modified by stephendavidson
Does this issue happen in Private Mode?
Yes in private mode. No in Troubleshoot mode.
Do you still see a Firefox window ?
Can you open a new window to see if that window works better ?
Here is a Lo-Res Video Clip of what I am experiencing:
The clip isn't the best quality- but the original was massive, but hopefully it shows the issues.
(Yes the same happens if i open a new Window) the video only shows Tabs but yes i have also tried new window.
Hi
I think that this previous support answer may help:
https://support.mozilla.org/fy-NL/questions/1344386
It looks like a font file is missing from your computer, so when text that requires that file is entered, nothing is displayed.