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Firefox can't load websites but other browsers can

  • 5 replies
  • 1 has this problem
  • 12 views
  • Last reply by FredMcD

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Loading a web page stopped in the middle. I have checked my internet connection: OK. After that no one web pages was opened in the firefox browser. I have opened Chrome and everything worked well , web pages has been opened.

I have purge firefox installation (apt purge firefox) and installed again. Not helped. I have switched off all the extensions. Not helped.

I have read and followed the things in the article: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can Nothing helped.

I am using Ubuntu (Ubuntu 20.04.3 LTS) any idea?

Loading a web page stopped in the middle. I have checked my internet connection: OK. After that no one web pages was opened in the firefox browser. I have opened Chrome and everything worked well , web pages has been opened. I have purge firefox installation (apt purge firefox) and installed again. Not helped. I have switched off all the extensions. Not helped. I have read and followed the things in the article: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can Nothing helped. I am using Ubuntu (Ubuntu 20.04.3 LTS) any idea?

All Replies (5)

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Try downloading another copy of Firefox and run it from the folder. Do not sign into your Firefox account and see if you have the same issue.

https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Helpful?

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Thx for your answer, unfortunately does not helped. I have several questions:

1. I have tried to remove and reinstall FF (apt purge firefox) (with computer restart). What remained on my system that prevents FF opening any page (after reinstall)?

2. I have used FF (and no other application was running in the background) and suddenly no one page loaded any more. What do u smell, where should be the root of the problem. On the web page? Malignant attack through the web page?

Modified by mila

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Are you on Wayland or X11? Can you provide examples of sites that are not working for you?

Operating System: openSUSE Tumbleweed 20220116 KDE Plasma Version: 5.23.5 KDE Frameworks Version: 5.90.0 Qt Version: 5.15.2 Kernel Version: 5.16.0-1-default (64-bit) Graphics Platform: X11 Processors: 4 × Intel® Core™ i7-4810MQ CPU @ 2.80GHz Memory: 31.0 GiB of RAM Graphics Processor: Mesa DRI Intel® HD Graphics 4600

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X11 I was on the page https://got.gtarcade.com (playing the game) (It was not the first time, but approx 10 million when I have played with that game in the past 3 years. Never happened such accident before.)

"Can you provide examples of sites that are not working for you?" As I told you before none of the sites loaded. No one! FF died for me :(

Helpful?

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Are you currently using a version from the repositories of your Linux distribution? Try the Firefox version from the official Mozilla server: https://www.mozilla.org/en-US/firefox/all/


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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