Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

use of Mozilla vpn prevents outgoing email in my Charter.net account...is there a fix?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by mcalidonio

atgrudnoski1
atgrudnoski1
more options

When I activate my Mozilla vpn I get this message when trying to send email on my charter.net account: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout002.msg.chrl.nc.charter.net cmsmtp 68.235.44.53 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1000.

Is there a fix, other than turning off my vpn? I use Windows 10 on a pc

When I activate my Mozilla vpn I get this message when trying to send email on my charter.net account: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout002.msg.chrl.nc.charter.net cmsmtp 68.235.44.53 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1000. Is there a fix, other than turning off my vpn? I use Windows 10 on a pc

All Replies (1)

mcalidonio
mcalidonio
more options

Hey there,

Thank you for reaching out through our Firefox question forum!

So we can better assist you with your Mozilla VPN questions/concerns, please contact us directly through our support channel following the link below:

We'd be looking forward to your report and helping you out!