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Firefox iOS v40 update makes browser inaccessible

  • 10 replies
  • 5 have this problem
  • 36 views
  • Last reply by Kiki

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Hey Everyone,

I updated Firefox for iOS to version 40 yesterday and the app is now inaccessible. I am on iOS 14.8.1.

Menu icons and address bar are visible but not accessible. None of the menus or functionality are working. It shows just a solid black screen.

I’d delete and re-install but will lose a bunch of bookmarks. Is there a way to rescue those before deleting and re-installing app? Thanks!

Hey Everyone, I updated Firefox for iOS to version 40 yesterday and the app is now inaccessible. I am on iOS 14.8.1. Menu icons and address bar are visible but not accessible. None of the menus or functionality are working. It shows just a solid black screen. I’d delete and re-install but will lose a bunch of bookmarks. Is there a way to rescue those before deleting and re-installing app? Thanks!

All Replies (10)

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Here’s the screenshot of what it looks like:

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I've got this exact problem too!

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Mine freezes too. After loading my previously viewed page from my last session, nothing works - tapping anywhere on the screen does nothing. Killing and restarting the app doesn’t help. As the original poster said, I don’t want to lose what I have if I am forced to reinstall the app. (I didn’t turn on Firefox sync for my iOS app because of different uses between my desktop and my iPad. Plus I can’t even do that now even if I wanted to because of the bug.)

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not good. Microsoft Edge or Brave web browser for now.

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Hi mmryspace, are you using Firefox Account and sync your data there? If that's the case, you shouldn't be afraid of re-install. And that actually will be helpful for us to debug the issue.

Can you try to re-install and let me know?

Thanks!

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Hi Kiki,

Thanks for your suggestion.

Sorry but I don’t use Firefox Account so I don’t have any synced data.

Sounds like I will need to wait for the bug fix release ?

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Ahh, yep. In that case, it's best to wait for the fix.

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Any idea on the timeframe of the fix?

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Our product engineers are looking into it and plan to release a fix in an upcoming dot release. You should be able to update once the dot release is available.

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Hi mmryspace, we have acknowledged the issue and released a dot version to fix it. Please update your Firefox for iOS to 40.1 and let us know if the problem persists: mzl.la/3GGUXgE

Thanks!