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Can't access Mozilla VPN settings.

  • 3 replies
  • 1 has this problem
  • 15 views
  • Last reply by MagsMoz

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No icon or link to open and manage my vpn setting as instructed in Mozilla vpn help (which simply says open Mozilla VPN). All roads seem to only lead to the Mozilla vpn downloads or only to firefox account setting that indicates I am signed in.

All Replies (3)

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Hello!

Thank you for reaching out,

To use the VPN, all you need to do is sign in and download the client from vpn.mozilla.org. Once you've installed it, you just need to open it, sign in with your Firefox Account, and hit the switch to turn it On.

You can verify the VPN is active or not by opening the VPN app and checking the connection status. When it shows you are connected, all your internet traffic will get encrypted and routed through one of our secure servers.

Regards,

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Thank you for your reply. I finally did download and install the VPN client just prior to returning to my posted question to add a reply that my issue was resolved by doing so. What I can't figure out is that the computer that I was having this issue was a device added to my account and configured a location for it. How the VPN client no longer was available or present I have not a clue. So reinstalling the client ended up correcting the problem. Once installed and the application opened it showed that my vpn was on and connected to the location I originally set for this device. Once again thank you for your assistance.

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Hi there,

thank you for providing us with this feedback. I am glad to hear that you were able to solve this issue!

If you come across any other problems or questions you are more than welcome to contact us directly via the Mozilla App. Cheers,

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