Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

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Wrong email given when subscribing

ousra
ousra

Hello,

I did a typo in my mail address when I subscribe to Mozilla VPN. I get charge but can't use the VPN What can I do ?

Thanks

Hello, I did a typo in my mail address when I subscribe to Mozilla VPN. I get charge but can't use the VPN What can I do ? Thanks

Chosen solution

Hello,

If you purchased your VPN subscription and associated it with a non-existent email, provide me with that email in a reply to the direct message I just sent you so I can proceed with canceling/refunding said subscription. After this, you can re-subscribe through vpn.mozilla.org, just remember to associate your subscription with a working email.

Looking forward to your reply,

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All Replies (2)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator

Chosen Solution

Hello,

If you purchased your VPN subscription and associated it with a non-existent email, provide me with that email in a reply to the direct message I just sent you so I can proceed with canceling/refunding said subscription. After this, you can re-subscribe through vpn.mozilla.org, just remember to associate your subscription with a working email.

Looking forward to your reply,

oshaughnessygreg
oshaughnessygreg

I did the same and now I don't know how to change it.