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invalid email when creating Firefox account for VPN product

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  • 2 have this problem
  • 37 views
  • Last reply by MagsMoz

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I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @firefox.com. I paid for my first month and when I went to sign in to confirm my account, I get invalid email response since @firefox.com is an email domain that doesnt exist. Now I can't access the service I have paid for or even cancel it if I needed to. Please help.

Thank you

All Replies (1)

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Hi there,

thanks for reaching out! I am sorry that this happened, I will gladly issue the refund for you.

Can you please send me a private message with the email address you have registered with? Please also mention an existing email address on which I can reach out to you. Thanks!