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Stuck on "Waiting for sign in and subscription confirmation"

  • 2 replies
  • 4 have this problem
  • 101 views
  • Last reply by Jonathan

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Installed Mozilla VPN on my Mac. Went on to the website and set up an active user account and paid for the service. when i start the app, I have never been able to login to it, it just keeps circling at "Waiting for sign in and subscription confirmation". It opens a browser window and has me sign in to the mozilla website. I do. I receive a "Please return to the Mozilla VPN app to complete setup" so I do exactly that. and I am right back where I started at ""Waiting for sign in..." etc. If i click "Cancel and try again"...it just does the same thing every time.

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Hi there,

thank you for posting on the forum!

We're sorry to hear you are having issues with the VPN. I suggest you try the following: - Please set Firefox as your default browser - Clear the browser's cookies and cache - Uninstall and re-download Mozilla VPN again from vpn.mozilla.org - You can also check if you have any pop-up blocker enabled that would be causing this

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MagsMoz, That worked for me . Thanks. I didn't have to clear cache or deal with any popup issues though. But the VPN app started up ok only after it authenticated with Firefox.