On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla vpn

  • 1 reply
  • 1 has this problem
  • 14 views
  • Last reply by gaguilera

steward3
steward3
more options

My vpn will commence loading but never reaches "on" anymore, always stopping at attempting to confirm connection. If I'm lucky it will connect once a day. Great when first installed but only working well on my Asus laptop with 10, iPhone 11 Pro max but with my Huawei android am having problems. Have un installed both Firefox and the vpn 3 times and reinstalled but no success.

My vpn will commence loading but never reaches "on" anymore, always stopping at attempting to confirm connection. If I'm lucky it will connect once a day. Great when first installed but only working well on my Asus laptop with 10, iPhone 11 Pro max but with my Huawei android am having problems. Have un installed both Firefox and the vpn 3 times and reinstalled but no success.

All Replies (1)

gaguilera
gaguilera
  • Moderator
more options

Hello,

Thank you for reporting this to us, our engineering team is working on resolving this connection issue on Android devices as soon as possible.

We apologize for the inconvenience and we thank you for your patience and continued support,