Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't respond on my Mac.

  • 2 replies
  • 1 has this problem
  • 14 views
  • Last reply by cor-el

more options

I have the 13" MacBook Pro, which is currently on macOS 11.4.

I only downloaded Firefox today but the application won't respond when I open it; I can't use the app.

Attached screenshots

Chosen solution

Try to uninstall (drag the Firefox application to the Trash) and reinstall Firefox.

Make sure you install Firefox properly and that you do not run Firefox from within the DMG (Disk Image) file.

Open the Firefox Disk Image file and drag the Firefox application to the Applications folder on your hard drive. You shouldn't double-click the Firefox application to run it from the Disk Image, but instead drag it out of the DMG folder.

Read this answer in context 👍 0

All Replies (2)

more options

Update: My computer now has the 11.5 version but Firefox remains unresponsive.

Helpful?

more options

Chosen Solution

Try to uninstall (drag the Firefox application to the Trash) and reinstall Firefox.

Make sure you install Firefox properly and that you do not run Firefox from within the DMG (Disk Image) file.

Open the Firefox Disk Image file and drag the Firefox application to the Applications folder on your hard drive. You shouldn't double-click the Firefox application to run it from the Disk Image, but instead drag it out of the DMG folder.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.