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Video calls don't work on Firefox

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Video calls do not work on Firefox. I tried on Facebook, Messenger and Google Meet - nothing works. On FB and Messenger it ends up with a black screen and "call failed" message. On Google meet I can connect to a call, but I cannot see or hear anybody and nobody can see or hear me. I tried Safe Mode and resetting Firefox - no results. On Chrome everything works. This issue was with Firefox for a long time, but since we conduct more of our life online in the recent year, it became really frustrating. Any fix for that?

I am on Mac OS High Sierra

Video calls do not work on Firefox. I tried on Facebook, Messenger and Google Meet - nothing works. On FB and Messenger it ends up with a black screen and "call failed" message. On Google meet I can connect to a call, but I cannot see or hear anybody and nobody can see or hear me. I tried Safe Mode and resetting Firefox - no results. On Chrome everything works. This issue was with Firefox for a long time, but since we conduct more of our life online in the recent year, it became really frustrating. Any fix for that? I am on Mac OS High Sierra