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VPN Very Erratic the last couple of weeks.

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  • Last reply by jzapata1

B100110
B100110
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The VPN has been very erratic the last couple of weeks. Evertime I turn on pc (windows 10) it gives me no signal on the vpn and firefox can't open any tabs. I disconnect and reconnect and it works sometimes only. I'm now almost always have it off. When it does connect, its slow as hell. Anyone else experiencing the same problems? I've really like mozilla vpn but at this rate I'm not using it all anymore.

The VPN has been very erratic the last couple of weeks. Evertime I turn on pc (windows 10) it gives me no signal on the vpn and firefox can't open any tabs. I disconnect and reconnect and it works sometimes only. I'm now almost always have it off. When it does connect, its slow as hell. Anyone else experiencing the same problems? I've really like mozilla vpn but at this rate I'm not using it all anymore.

All Replies (1)

jzapata1
jzapata1
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Hello,

If you are having connection issues with the VPN, try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign-out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.