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update of VPN

  • 2 replies
  • 6 have this problem
  • 27 views
  • Last reply by sznnhandley

williamhanewald
williamhanewald
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If I try to update the VPN it does not complete. Then the VPN cannot be turned on. To have VPN work again I restart my computer using windows

If I try to update the VPN it does not complete. Then the VPN cannot be turned on. To have VPN work again I restart my computer using windows

Chosen solution

How do I get in touch with support. I tried to update my VPN and it shuts down. I need help?

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All Replies (2)

MagsMoz
MagsMoz
  • Moderator
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Hi there!

Unfortunately we had a problem regarding this after our last update, we apologize for the inconvenience!

Try logging out of the Mozilla VPN (you can do this by clicking on the gear icon in the top right corner of the app. Then scroll down to "Logout"), uninstall the app, download the VPN again, and follow the steps to install it. Logging out is an important part of the process, as it deletes some files that would otherwise not be eliminated.

If you keep having issues please contact us directly via the Mozilla VPN app, so we can assist you quicker.

Thank you!

sznnhandley
sznnhandley
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Chosen Solution

How do I get in touch with support. I tried to update my VPN and it shuts down. I need help?