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Unable to use VPN app on iPhone7 IOS 14.5.1
In VPN app, after pressing "Get started" and being offered, and clicking Firefox, VPN app only shows a loading wheel and I am unable to proceed. I have verified I am logged in to Firefox (sync) but the VPN app doesn't seem to recognize it. iPhone7 IOS 14.5.1, Firefox, and Mozilla VPN are all up to date. Any help on how to get into VPN app?
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I think I need to ditch the Mozilla VPN. I tried hard to get it to work. It works OK with iPad, but not with iPhone/Firefox, even though Firefox is the default browser. I can’t find any answers from Firefox, or this forum. I will need to recommend to my friends and employer that they go with NordVPN instead.
Thank you for reaching out,
We've had reports of users having this issue and our development team is working on a fix. In the meantime we suggest you try the following:
Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.
I hope you find this helpful,
I had tried uninstalling the VPN, and reinstalling before posting the original question. One friend suggested removing Firefox, logging into VPN, then reinstalling Firefox, but I’ll need to bookmark all my open tabs first. Thank you for the update.
Thank you for following up with us,
Another thing you can do is make sure you clear your browser's cookies and cache before trying again,
Let us know if your workaround helps!