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Forgot password

  • 5 replies
  • 1 has this problem
  • 26 views
  • Last reply by Seburo

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I forgot password and my laptop logged account firefox was interrupted. I can't create recovery key. So I reset my password. What should I do to get my data now?

All Replies (5)

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Hi

If you reset your password any data in transit in Firefox Sync will be erased.

Do you still have the data in another copy of Firefox?

Helpful?

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No. I only logged in laptop. Unfortunately, It was corrupted and all data were lost. I have yet to generate recovery key.

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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

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Thank you. I will not use Firefox anymore.

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Thank you for your feedback.

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