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Payed for Mozilla VPN but it doesn't work

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  • 1 has this problem
  • 3 views
  • Last reply by Yamamoto

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Hey Guys, so I bought Mozilla VPN like 15 minutes ago with Paypal but when I sign in to download it, it says I have no subscription. I got the Emails saying "Welcome to Mozilla VPN" and "Mozilla VPN - Payment confirmed", so the payment went through. What can I do?

Hey Guys, so I bought Mozilla VPN like 15 minutes ago with Paypal but when I sign in to download it, it says I have no subscription. I got the Emails saying "Welcome to Mozilla VPN" and "Mozilla VPN - Payment confirmed", so the payment went through. What can I do?
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Do you get this message when you click "Already a subscriber?" in the top right? If you do then you should connect with the Mozilla VPN team directly. To do that log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click support.

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Yes I tried to do that but the thing is I don't even have an subscription option there. Only Profil, Savety, connected services and Newsletter abonnents.