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Can't get e-mail on 2 different computers

  • 7 replies
  • 1 has this problem
  • Last reply by sfhowes

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My latest version on Thunderbird is installed on 2 Windows 10 PC's. I have 2 mail accounts on att.com. Today I tried to get my e-mails I got this message on both computers "Sending of password for user yuri101@prodigy.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again late". I was able to get e-mail for the second account on both computers (both account go to the same unbound server, I just use 2 different ids). I'm able to get e-mail for both accounts using my phone. I can also access both accounts on att.com. I tried to enter invalid password on my pc, but got the same error. Please help - I'm running out of the ideas. Thanks, Yuri

Chosen solution

It's not normal, but you have to answer the question about the checkbox and external managers, if any. The kb article explains how to delete 3 files if passwords aren't remembered.

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Are you using a secure mail key instead of the account password?

https://support.mozilla.org/en-US/questions/1330660

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Thanks for your answer. I created secure mail key for this account (took me some time to figure out how to do it), but now this account is OK with sending and receiving e-mails. For some reason the other account is still using old password and everything seems to be working.

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The other account might work for now, but if its password is changed or it's added to another device with a desktop mail app (as opposed to a phone or tablet), apply a key.

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Have one more question. On my main pc everything is working for this account. On the other PC I had to enter the same password for inbound and out bound servers, but when I closed and opened Thunderbird it didn't remember it. When I look in saved logins I don't have an entries (inbound and outbound) for this account. How can I add them? (It saved on my main pc)

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When you're prompted for a password (and you enter the secure key for AT&T accounts), there should be a box to check to have the password (key) saved in Saved Passwords. It can happen that the checkbox is missing, or there's an external password manager intercepting password entries, such as provided by some security software.

http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird

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I saved inbound password in the password manager, but I had to restart the client several times (it was asking me to enter the password again). Finally after 4th time it stopped asking for password. but I still don't see an entry for inbound server in the save passwords, is this normal?

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Chosen Solution

It's not normal, but you have to answer the question about the checkbox and external managers, if any. The kb article explains how to delete 3 files if passwords aren't remembered.

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