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I paid for service and Mozilla VPN is not working...

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by LD Luna

tadah103
tadah103
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Fix it or cancel by subscription and I will get a different VPN

Fix it or cancel by subscription and I will get a different VPN

All Replies (2)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
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Hello,

If you are experiencing functionality issues with the VPN, go ahead and sign out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scroll down to "Sign out"), uninstall it, re-download it, and reinstall it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged.

Let me know if that helps.

LD Luna
LD Luna
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everytime either microsoft 10 updates or firefox updates the mozilla vpn locks up