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Mozilla VPN

  • 2 replies
  • 1 has this problem
  • 18 views
  • Last reply by Mikezot

Mikezot
Mikezot
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Won't fully load; keeps saying "Connecting..." How can I fix this?

Won't fully load; keeps saying "Connecting..." How can I fix this?

Chosen solution

Hello!

Thank you for reaching out,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.

Let me know if that helps.

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All Replies (2)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
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Chosen Solution

Hello!

Thank you for reaching out,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.

Let me know if that helps.

Mikezot
Mikezot Question owner
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Thanks for your help; seems to have worked.