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Macy's Website Won't Allow Access While On VPN

sirboomdotcom
sirboomdotcom
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Whenever I have Mozilla VPN active, I cannot get to Macy's website. Nothing at macys.com at all.

I get this type of error: Access Denied You don't have permission to access the requested URL on this server.

Reference: 18.e891ab8.1610562412.1a641f0

If I turn VPN off or use another computer via the same internet connection, I can go to Macy's website.

Whenever I have Mozilla VPN active, I cannot get to Macy's website. Nothing at macys.com at all. I get this type of error: Access Denied You don't have permission to access the requested URL on this server. Reference: 18.e891ab8.1610562412.1a641f0 If I turn VPN off or use another computer via the same internet connection, I can go to Macy's website.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi, that style of message usually indicates that a "web application firewall" or similar security service used by the site is blocking connections from the specific IP address or range of IP addresses used by that VPN server. This might be temporary, or it might be permanent. They generally don't tell you.

You could try using a different VPN server and see whether that helps -- each one shows a different IP address for your connection. More info on choosing your server can be found in this article:

How do I choose my server on Mozilla VPN?

Does that make any difference?