Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird crashes everytime when Sending emails @ spcapbtn.dll | _InternalCallWinProc Caused by Lamantine Software password manager

  • 7 replies
  • 1 has this problem
  • 30 views
  • Last reply by Wayne Mery

callpolly
callpolly

Every time I try to send an email, Thunderbird crashes and has to restart. I am on a SMTP email account. I also noticed that my side bar writing is now in black.

Every time I try to send an email, Thunderbird crashes and has to restart. I am on a SMTP email account. I also noticed that my side bar writing is now in black.

Modified by Wayne Mery

Chosen solution

Sorry for the delay. Most of your crashes are like https://crash-stats.mozilla.org/report/index/540fb090-2023-4371-afe7-e8b150210112 where the crash is happening in spcapbtn.dll

So you problem is caused by Lamantine Software password manager

Read this answer in context 👍 0

All Replies (7)

Matt
Matt
  • Moderator
  • Top 10 Contributor

Crashes or hangs? if it crashes, what are the crash id's?

https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

Matt said
Crashes or hangs? if it crashes, what are the crash id's? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

callpolly ??

callpolly
callpolly Question owner

The program just crashes and will start again with no error codes

callpolly
callpolly Question owner

I have tried safe mode and I have the latest version

Toad-Hall
Toad-Hall
  • Top 25 Contributor

Is Thunderbird Crash reporter enabled?

  • Menu app icon > Options
  • Select: 'Privacy & Security'
  • scroll down to 'Thunderbird Data Collection and Use'
  • Select checkbox: 'Allow Thunderbird to send backlogged crash reports on your behalf'

Then send email so Thunderbird crashes.

In Thunderbird Help > Troubleshooting Information Scroll down to 'Crash Reports' section Please post the 'Crash Report ID's' - The numbers should begin with bp- Copy the number and paste it into this question in forum.

callpolly
callpolly Question owner

bp-6f7c2b4f-34f8-4c4d-a9a2-5e6f50210113 1/13/2021, 12:44 PM View bp-b16fd8c6-2176-404f-b6ce-1dc930210113 1/13/2021, 9:42 AM View bp-540fb090-2023-4371-afe7-e8b150210112 1/12/2021, 9:11 AM View bp-e3f2d691-d181-41be-a10c-8d9cc0210111 1/11/2021, 11:59 AM View bp-a03a4294-d0a5-4a0f-9ca3-941b50210110 1/10/2021, 2:46 PM View bp-02bf1b29-d35e-48da-9293-756b60210110 1/10/2021, 2:00 PM View bp-486ad28d-8777-40a5-9792-5724d0210110 1/10/2021, 1:58 PM View bp-3b3fc561-9015-4f40-a4ab-08ca90210104 1/4/2021, 8:27 AM View bp-3e1a0a88-a18a-46ce-9c0d-acdf50210104 1/4/2021, 8:27 AM View bp-dcf508c1-5f96-4ca1-b09b-f50c70201217 12/17/2020, 12:43 PM View bp-a768ce8c-c40b-4112-be8a-c98fb0170521 5/20/2017, 7:49 PM

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

Chosen Solution

Sorry for the delay. Most of your crashes are like https://crash-stats.mozilla.org/report/index/540fb090-2023-4371-afe7-e8b150210112 where the crash is happening in spcapbtn.dll

So you problem is caused by Lamantine Software password manager