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Mozilla VPN Crashes on Startup

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by JC

Logoscyth
Logoscyth
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Just installed the vpn client on my desktop (Win 8.1x64). When I try clicking the "Get Started" button, (with firefox already running), the vpn client crashes:

Problem signature: 

 Problem Event Name:	CLR20r3
 Problem Signature 01:	MozillaVPN.exe
 Problem Signature 02:	1.3.0.0
 Problem Signature 03:	fbb6208a
 Problem Signature 04:	System
 Problem Signature 05:	4.8.4210.0
 Problem Signature 06:	5efa66c9
 Problem Signature 07:	8c1
 Problem Signature 08:	61
 Problem Signature 09:	System.Net.HttpListenerException
 OS Version:	6.3.9600.2.0.0.256.48
 Locale ID:	1033
 Additional Information 1:	9101
 Additional Information 2:	9101154b351cabbc9742f3a9475b2daa
 Additional Information 3:	2b7e
 Additional Information 4:	2b7ee8ed2beaf1199f1530d0fe8e4d3b

(Actually, I found that running the program as an administrator resolves the issue. Maybe keep this posted if it helps someone else?)

Just installed the vpn client on my desktop (Win 8.1x64). When I try clicking the "Get Started" button, (with firefox already running), the vpn client crashes: Problem signature: Problem Event Name: CLR20r3 Problem Signature 01: MozillaVPN.exe Problem Signature 02: 1.3.0.0 Problem Signature 03: fbb6208a Problem Signature 04: System Problem Signature 05: 4.8.4210.0 Problem Signature 06: 5efa66c9 Problem Signature 07: 8c1 Problem Signature 08: 61 Problem Signature 09: System.Net.HttpListenerException OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 9101 Additional Information 2: 9101154b351cabbc9742f3a9475b2daa Additional Information 3: 2b7e Additional Information 4: 2b7ee8ed2beaf1199f1530d0fe8e4d3b (Actually, I found that running the program as an administrator resolves the issue. Maybe keep this posted if it helps someone else?)

All Replies (1)

JC
JC
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Hello,

The VPN does not currently work properly on Windows 7 and 8 devices. Our team is considering developing a Windows 7 and 8 client, but is currently prioritizing improving our current versions at this time (Windows 10, iOS and Android). If this is unworkable for you, you can reach out to Mozilla VPN support for a full refund.