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Cant sign in to Mozilla VPN on mobile.

  • 1 reply
  • 1 has this problem
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  • Last reply by JC

robitillel
robitillel
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I downloaded it from the app store, and got as far as the "Get started" button. when i click it a new page opens for signing in to my account, when i hit sign in it loads for about six seconds and then goes back to the page with the "Get Started" button like i never even pressed it to begin with.

I downloaded it from the app store, and got as far as the "Get started" button. when i click it a new page opens for signing in to my account, when i hit sign in it loads for about six seconds and then goes back to the page with the "Get Started" button like i never even pressed it to begin with.

All Replies (1)

JC
JC Mozilla Staff
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Hello,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged.

If you are still having issues, I recommend contacting Mozilla support by: Open Mozilla VPN > click the Settings vpn settings icon icon > Click Get Help > Click Contact us.