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Windows 10 Intallation Fails

Mozilla VPN Installation and updates
angelthredz replied
Larry D Holmes
Larry D Holmes

Got Welcome eMail yesterday... Sun Sep 27.

Link: https://vpn.mozilla.org/vpn/download?utm_medium=email&utm_source=email&utm_campaign=subscription-download&plan_id=plan_FvnxS1j9oFUZ7Y&product_id=prod_FvnsFHIfezy3ZI&uid=dbe90af4787a45129ff6290f4ba3c27b&utm_content=fx-subscriptions

MozillaVPN.msi fails with attached error message.

Heck if I can figure out where to get the right image for my Win 10 32-bit OS.

Got Welcome eMail yesterday... Sun Sep 27. Link: https://vpn.mozilla.org/vpn/download?utm_medium=email&utm_source=email&utm_campaign=subscription-download&plan_id=plan_FvnxS1j9oFUZ7Y&product_id=prod_FvnsFHIfezy3ZI&uid=dbe90af4787a45129ff6290f4ba3c27b&utm_content=fx-subscriptions MozillaVPN.msi fails with attached error message. Heck if I can figure out where to get the right image for my Win 10 32-bit OS.
Attached screenshots
angelthredz
angelthredz
Read this answer in context

Chosen Solution

Just subscribed and got the same message. Works on my phone but don't know that I'll keep it if I can find something that will work on everything.

All Replies (3)

Eve
Eve

Sounds like you have a 32 bit system, which is unfortunate because the VPN only works on 64 bit systems at the moment. I have not heard of any plans to support 32 bit systems, but we'll see.

If you find it unusable you can contact support through accounts.firefox.com > Manage subscriptions, and clicking "Contact support" if you decide you need to cancel/get refunded.

Larry D Holmes
Larry D Holmes Question owner

Thank you Eve, I indeed have 32 bit Win 10 systems. I have a ticket open, looks like Firefox VPN will not work for me.... darn shame.

angelthredz
angelthredz

Chosen Solution

Just subscribed and got the same message. Works on my phone but don't know that I'll keep it if I can find something that will work on everything.